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Berlin · Available immediately

Isaac Lovelace
Yanney

IT Support · Service Desk · Technical Operations

I spent nearly five years at Lebenshilfe Berlin supporting people with complex disabilities, their families and colleagues. In 2025 I worked on IT client projects at Hitachi Energy and Passion Group through Bakalorz IT Services, covering user support, device imaging, ServiceNow and hardware rollouts.

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Languages
English native · German B2
Work authorisation
Germany · No sponsorship required
Work model
Onsite · Hybrid · Remote
01 / Profile

Technical curiosity,
service discipline.

I like finding what is actually wrong, explaining the next step plainly and following through. My Physics degree has a Computing major; I have since completed AI and computer vision training and Google's IT Support certificate.

I am available immediately for IT support, service desk or technical operations roles in Berlin or remote within Germany.

01

IT Support & Service Desk

I triage incidents, write clear ticket notes, guide users and escalate with the right context.

02

Workplace IT & Rollouts

I prepare hardware, image Windows devices, check peripherals and document handovers.

03

Junior Systems & Operations

I practise identity, endpoint, server and automation workflows in documented labs.

04

Technical Projects

I build and document PowerShell, infrastructure and computer-vision projects.

02 / Capabilities

What I work with

Workplace support

Incident triage · ServiceNow documentation · Windows 10/11 · Microsoft 365 · Onboarding and offboarding · Peripheral support

Troubleshooting & networking

Hardware/software isolation · TCP/IP · DNS/DHCP · Wi-Fi/VPN · Gateway and TCP-path checks · AV signal paths

Rollouts & operations

Hardware preparation · Windows imaging · Secure data wiping · Connectivity checks · Documented handover

Systems & automation

PowerShell · Linux · Teams · Zoom · Entra ID and Intune labs · AD DS, DNS and GPO labs · Python · Docker · Git

Documentation & communication

Ticket notes · Incident records · Runbooks · Checklists · Sensitive documentation · Calm user communication · Escalation context

03 / Experience

Professional Experience

Passion Group client project

Rollout Technician and Lead Technician

Bakalorz IT Services · Essen / multiple sites

Carried out hardware rollouts across sites and helped staff through system changes. Coordinated the technician team's work on site, sequencing tasks to meet the rollout schedule. Acted as the main technical contact during implementation and handover.

Hitachi Energy client project

1st and 2nd Level IT Technician

Bakalorz IT Services · Brilon

Prepared hardware and handled account-related steps for employee onboarding and offboarding, recording the work in ServiceNow. Created and distributed device images, securely wiped data with specialised tools and worked through incidents within the assigned service window. Diagnosed software and hardware faults directly with users and project leads.

Lebenshilfe Berlin

Educational Support Assistant (Pädagogische Assistenz)

Lebenshilfe Berlin · Berlin

Supported people with complex disabilities at a day support centre, adapting activities and communication to individual needs. Planned individual and group activities with an educational colleague and an occupational therapist. Collaborated with families, residential facilities, and colleagues; contributed to case discussions; and maintained accurate records.

Federal Voluntary Service

Federal Voluntary Service (Bundesfreiwilligendienst)

Lebenshilfe Berlin · Berlin

Supported daily activities alongside qualified staff before moving into the full-time assistant role.

Earlier Experience

Programs Coordinator

Impact Health and Disability International (iHAND) · Ghana

Coordinated programme administration, community outreach, fundraising and activity reports.

Earlier Experience

Field Officer

Agricultural and Rural Development Association (ARA) · Ghana

Worked on Weltwärts and medium-term service programmes in Greater Accra and Central regions, and on disability-related projects with iHAND. This role overlapped with iHAND.

Ghana National Service

Administrative Assistant

University of Ghana, College of Health Sciences · Ghana

Handled correspondence, records and routine requests in an academic healthcare setting.

My iHAND and ARA work overlapped and paused during my 2017–18 national service before resuming afterward.

04 / Technical work

Projects I have built and documented

I have labelled each project by the kind of work it represents and linked the source, tests and validation where available. I describe only what the published work supports.

Independent project01

IT Support Operations Toolkit

I built read-only Windows diagnostics for workstation health, gateways, DNS and TCP paths, with JSON output and structured incident and onboarding documentation.

Focus
Repeatable diagnosis
Output
Runbooks · JSON · validation

I have published the source, synthetic outputs and automated validation.

Review repository
Technical lab02

Microsoft Identity, Endpoint & Server Administration

I documented joiner-mover-leaver, MFA, endpoint compliance, organisational unit, group, DNS and Group Policy workflows using synthetic test data.

Focus
Controlled administration
Stack
Entra ID · Intune · AD DS · PowerShell

I have published the lab source, behavioural tests, synthetic data and automated validation. I have not deployed this in a live tenant or production environment.

Microsoft 365 lab Active Directory lab
Practice framework03

Workplace Collaboration & Meeting-Room Support

I put together a method for isolating room faults across power, cabling, source and display, audio, cameras, USB and docking, connectivity and platform status.

Focus
Fast fault isolation
Coverage
Teams · Zoom · AV · escalation

I have published the practice framework, synthetic inventory, runbooks, tests and automated validation. This is not a claim of managing a production room fleet.

Review repository
Independent project04

Confidence-Aware Visual Inspection

Built and evaluated a six-class PyTorch prototype using procedurally generated textures; exposed predictions and an uncertain-result response through FastAPI, packaged it with Docker and added automated checks.

Focus
Reproducible inference
Stack
PyTorch · FastAPI · Docker

I have published the training pipeline, held-out synthetic evaluation, confidence-policy tests, checkpoint artifact and automated validation. I have not tested this on real images or deployed it in production.

Review repository
05 / Education

Education and verified training

Certificate of Further Education, AI Engineering and Computer Vision

IU Akademie

Machine learning, deep learning, software engineering, image processing and computer vision. Certificate available on request.

BSc Physics (major in Computing)

KNUST · Ghana

Second Class Honours. Certificate available on request.

ZAB Zeugnisbewertung

German bachelor-level university equivalence

Comparative degree evaluation—not formal professional recognition. Document available on request.
06 / Kurzprofil Deutsch

IT-Support mit Ruhe,
Struktur und Servicefokus.

Ich habe 2025 über Bakalorz IT Services an IT-Kundenprojekten bei Hitachi Energy und Passion Group mitgearbeitet. Dabei ging es um Anwenderunterstützung, Geräte-Imaging, ServiceNow-Dokumentation und Hardware-Rollouts. Beim Passion-Group-Projekt koordinierte ich außerdem die Arbeit des Technikerteams vor Ort.

Aus meiner fast fünfjährigen Tätigkeit bei Lebenshilfe Berlin bringe ich Erfahrung in der Zusammenarbeit mit Menschen mit komplexen Behinderungen, ihren Familien und Kollegen mit. Ich bin sofort verfügbar und suche eine Position im IT-Support, Service Desk oder in Technical Operations in Berlin oder remote innerhalb Deutschlands.

07 / Downloads

My CV and supporting documents

  1. 01Read my profileMy experience and credentials
  2. 02Download my CVMy two-page application profile
  3. 03Explore my projectsPublic source and validation
  4. 04Contact meI can provide supporting documents
Start here · 2 pagesMy current CVSeptember 2026 · Two pages · Includes my direct contact details

Recruiting for a suitable role? I can provide references, certificates and degree evaluations on request. Ask me for documents or arrange an interview